How can we help?

You describe your condition, history, and the kind of care you are looking for. Our matching engine scores each verified specialist on five signals — clinical specialty match, sub-specialty depth, relevant case volume, availability, and outcomes — and ranks them by overall fit. Every result shows its score breakdown so you can see exactly why a specialist ranks where they do.

Only in limited platform-failure cases — for example, if you paid a $35 overage and the specialist accepted but never engaged within 72 hours. We do not refund subscription fees, included-plan connections, or dissatisfaction with consultation quality. See our connection reliability guarantee on the Trust hub.

Essential ($50/mo, 3 accepted connections), Standard ($100/mo, 7), or Unlimited ($200/mo, no cap). Matching and features are identical on every plan. On Essential and Standard, extra connections are $35 each only when a specialist accepts your request — not when you send it, and not if they decline.

Specialists typically respond within 5–7 working days. Connection requests automatically expire after 14 days if there is no response, and the slot is returned to your monthly allowance.

Yes. Every specialist is independently verified by our credentialing team before appearing in match results. We contact the relevant regulatory body directly, run an identity-document analysis, and require two-person sign-off before any listing goes live. Licence expiry and discipline records are monitored on an ongoing basis.

You receive the specialist's contact information — clinic name, phone, email, address, and any booking link they have provided. From that point on the conversation is between you and the specialist directly; CareMatch is not involved in scheduling or care delivery.

No. The platform only stores the case description you write to find a match, plus the connection requests you send. Records, imaging, and clinical files are exchanged directly between you and the specialist after they accept your introduction.

Yes, at any time from your account settings. You retain access until the end of the current billing period; we do not pro-rate refunds. There are no cancellation fees.

The match score is your personalised result. It depends on the case you have described, so it is only generated once you have an active subscription and have created a case.

It depends on your goal — specialty medical opinion, rehabilitation/therapy, or nursing-led primary-style care. CareMatch does not diagnose or recommend a category for you. Read our provider guide (/guide/provider-types) for scope-of-practice information and a step-by-step way to think about provider type before you submit a connection request.

Use the Trust link in the site header. The hub links to “How we verify specialists” (high-level credentialing steps), a security and data-protection summary (encryption, access boundaries, and our security contact email), and the Privacy Policy. If anything disagrees with the policy, the policy wording controls.

Typically 5–10 working days after you submit your application. We contact the relevant regulatory bodies and require two-person sign-off before approving any listing.

We monitor licence expiry and notify you 90 days, 30 days, and 7 days before expiry. You can upload your renewal directly on the platform; once verified, monitoring resumes automatically.

When a patient sends a connection request you have 14 days to accept or decline. We send a reminder at 7 days. After 14 days the request expires automatically and the slot is returned to the patient's monthly allowance — no penalty.

No. Subscription pays for access to the platform — never for placement in match results. Match scores are generated purely from clinical fit.

Before a connection: only the publicly listed parts of your specialist profile (name, institution, sub-specialties, languages, care modes, availability). After you accept a connection: the contact details you have explicitly provided in your profile (clinic, phone, email, address, booking link).