Trust & security

CareMatch is built for sensitive health information. This hub summarises what we verify, how we protect data, and where to go for help — without marketing claims we cannot stand behind.

• Specialist verification

  Our credentialing workflow, dual sign-off, and ongoing licence monitoring — described step by step.

  How we verify specialists

• Security & privacy

  Encryption, access controls, payments, reporting a concern, and links to your privacy rights dashboard.

  Security & data protection

• Quality & refunds

  Limited refunds when the platform fails to deliver a working connection — not for consultation outcomes or feedback ratings.

  Connection reliability guarantee

• Choosing a provider type

  When to consider medical specialists, allied health, nurse practitioners, or extended roles — with scope-of-practice information for patients.

  Provider type guide

• Policies & your rights

  Full legal texts plus GDPR-style tools (export, deletion, restriction, consent).

  Privacy policyPrivacy rights (signed in)Help & FAQ