Trust & security/Verification

How we verify specialists

This page explains the trust signals you see on CareMatch (for example “credential-verified listing”). It is a high-level overview — not a legal contract — and works alongside our Terms and specialist onboarding materials.

1. Step 1

   Application & primary-source checks

   Specialists submit credentials and identity materials. Our credentialing team performs primary-source verification steps appropriate to the jurisdiction — for example contacting the relevant medical register where applicable.

2. Step 2

   Identity review

   Identity documents are reviewed using our documented identity workflow (including automated analysis where configured) before a listing can proceed.

3. Step 3

   Dual sign-off

   No specialist profile is marked verified for patient discovery until two authorised credentialing reviewers have approved the application.

4. Step 4

   Listing rules

   Public browse surfaces are designed so patients cannot reconstruct direct contact details from a profile alone; richer contact pathways unlock only after a subscribed patient connection is accepted.

5. Step 5

   Ongoing monitoring

   Licence expiry and discipline monitoring schedules are described in our specialist Help FAQ. Renewals and material profile changes can trigger re-review.

Questions? Visit Help or contact us.